Return and Exchange Policy

Return and Exchange Policy

Customer satisfaction is our main goal. We will work with you to resolve any issue related to your order. We will do anything in our power to make you a happy customer and maintain your loyalty, regardless of what the situation is. Every situation, return or exchange will be handled on an individual basis. However, we do have certain rules and guidelines for returns and exchanges.

We provide free returns and exchanges if you contact us within 30 days of the delivery date no matter what the reason is. Please contact us to request return shipping labels to Afremovartauctions@gmail.com.  Please do not ship anything back without consulting with us first. 

· Returns  for refund are accepted only if you contact us and ship the product back within 30 days from the delivery date.

· Exchanges are accepted only if you contact us and ship the artworks back within 30 days from the delivery date.

· In case of a return, we provide a full refund. Refunds are possible only within 90 days from the date you made the order. 

· We do not cover cost of packing. You must use the original packing materials of the delivered package or consult us  before assuming that we will cover the cost of packing. There are free packing options with UPS and Fedex that are given to our accounts.

· The money back can be provided back to your credit card or PayPal account. We can also give you credit towards future purchases upon request instead of a refund. We do not do refunds by bank transfers unless you used such transfer to pay. Usually the refund will be done via the same payment method that you originally used.

· You can exchange the painting for something else of the same value, if the desired painting is more expensive, you must pay the price difference

· Shipping Fees are not refundable. Your refund will constitute only the cost of merchandise .

· If your order was shipped incomplete by mistake, please contact us and we will send the missing product ASAP. Sometimes paintings are sent in parts for safer transit.

· If your product arrived damaged, please contact us, we will send you a replacement free of charge and provide compensation gift. All packages by are insured for the declared value

We have the right to cancel any transaction and return the full payment to the buyer without explanation

Undelivered Packages:

In case if the package comes back undelivered due to the following reasons: Not being at home, refusing to pay import duties, refusing to do customs clearance or just refusing the shipment; you will be charged the shipping fees we paid to the delivery company  and return shipping fees as well as any import duties imposed on us with this return. In case of a refund request, all these fees will be deducted. If you request repeated shipment after undelivered package, you will be charged repeat shipping fees that vary depending on the size of package and final destination. 

If you send your products back for purpose of refund, any import duties imposed on us will be deducted from the refund.  all fees  mentioned before being deducted will be backed up with invoices and bills from customs and shipping companies.

Please remember that customer satisfaction is our main goal and we will do anything possible to make you a happy customer.